Privacy Policy

In accordance with article 13 of the General Regulation of European Data Protection 2016/679 (RGPD) and article 11 of Organic Law 3/2018 of December 5, on the protection of personal data and guarantee of digital rights ( LOPD) where the information that must be provided when the personal data is obtained from the interested party is indicated, we inform you of the following:

RESPONSIBLE FOR THE TREATMENT

Those responsible for the treatment are the following:

Name 1: ANNEKE INTEGRAL CARE SERVICES, S.L. with CIF: B-97.009.153

Name 2: TZCB, S.L. with CIF B-53.593.836

Both controllers have the following information in common:

Registered Office: calle Riu Castells, 3, Urbanization Belmonte, in the city of Alfàs del Pi (Alicante), postal code 03580.

Telephone: 966814034

Email: info@anneke.es

For any question related to the processing of your personal data, you can contact us by email or by post at the addresses indicated in the preceding paragraphs.

DELEGATE OF DATA PROTECTION

ANNEKE INTEGRAL CARE SERVICES, S.L. and TZCB, S.L. They have a Data Protection Officer (DPD). You can contact him at the email or postal address indicated above, noting in your letter that it is addressed to the Data Protection Officer.

PURPOSES OF THE PROCESSING OF PERSONAL DATA

Users of our website can send us their data from the contact section. In addition, we may also collect information through the use of email.

Personal data is collected using both means for the following purposes:

• Obtain any type of opinion that allows us to improve our services.
• Contact information requesters.
• Keep you informed of any relevant news regarding our company or its scope of action.
• Offer our residential and home help services.
• Carry out administrative procedures.

On the other hand, the data obtained from our clients is used with the following objectives:

• Record the medical history of clients for better assistance in our residence.
• Carry out preliminary studies of the clients’ health and analyze their needs and deficiencies.
• Formalize service provision contracts.
• Prepare invoices.
• Provide healthcare.
• Record all services performed daily to each client.

You may request the opposition to any of the above treatments based on legitimate interest. To do this, you must contact the Data Protection Officer explaining the reason for which you object.

LEGAL STANDING AND BASIS

The legal basis for the processing of your data lies in:

1. Obtaining the user’s consent in relation to the purposes indicated in the previous section.
2. Compliance with legal obligations applicable to both ANNEKE INTEGRAL CARE SERVICES, S.L. as TZCB, S.L.

RECIPIENTS OF PERSONAL DATA

• The data obtained by electronic means or directly through the interested party may be consulted by the staff of ANNEKE INTEGRAL CARE SERVICES, S.L. and TZCB, S.L.

SENDING INFORMATION ABROAD

Information will be sent to a foreign country when the client has private insurance in that country or is entitled to an economic benefit from the government of another nation.

CONSERVATION CRITERIA

Personal data will be kept both on computer support and on paper for the duration of the relationship between the client and our companies, with a minimum of 5 years.

RIGHTS OF INTERESTED PERSONS

The interested party can exercise their rights of Access, Rectification, Opposition, Portability, Deletion and Limitation to treatment, by sending an email to: info@anneke.es

Also by postal mail to the registered office of our companies located at: Calle Riu Castells, 3, Urbanización Belmonte, in the city of Alfàs del Pi (Alicante), postal code 03580

To do this, you must provide a copy of your ID or official document that accredits you.

WITHDRAWAL OF CONSENT

The consent granted to ANNEKE INTEGRAL CARE SERVICES, S.L. and a and TZCB, S.L. by the users of our website or by our clients, so that their personal data is processed with the indicated purposes, it may be revoked at any time.

A letter must be sent to the registered office or email address of the company.

CLAIM BEFORE THE CONTROL AUTHORITY

You have the right to file a claim with the Spanish Agency for Data Protection, through the page www.aepd.es, where you have the necessary information.

CONTRACT REQUIREMENT

In order to offer detailed information about our services to web users, it is essential to obtain their data, especially their name, surname, telephone number and email.

On the other hand, the information you provide us will be essential to contact the interested party.

In case of not providing the required data, the user of this website will not be able to inform about any aspect of our residence.

In addition, the data collected, coming from clients, is necessary to carry out both the provision of residential services and home help.

ELABORATION OF PROFILES

No type of automated decision making or profiling is carried out